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Refund Policy

Effective Date: September 21, 2026

Global Skill Lab Language & Freelancing Skills Development Society

Platform URL: globalskilllab.com

1. General Policy & Purpose

Global Skill Lab Language & Freelancing Skills Development Society is an RJSC-registered educational entity delivering high-standard international language training and digital freelancing skill programs. Because our platform provides instant digital access, automated learning dashboards, and proprietary resources, this Refund Policy outlines explicit terms to ensure transparency and prevent financial disputes.

2. Student Refund Terms

2.1 Self-Paced & Pre-Recorded Courses

  • Full access to lecture videos, digital learning dashboards, and resource packs is provisioned immediately upon successful transaction clearance.
  • Non-Refundable Threshold: No refund will be granted if a student has viewed or accessed more than 15% of the course video content, or has downloaded supplementary practice files, templates, or PDF guides.
  • Technical Access Failure: If a student experiences critical system or server-side access failure within 48 hours of purchase, and our technical support team fails to resolve the issue within 48 hours of formal notification, the student may submit a written refund request.

2.2 Duplicate or Overcharged Transactions

  • If network disruptions or gateway timeouts result in multiple charges for the same course transaction via bKash, Nagad, or card gateways, the duplicate payment is fully refundable.
  • Upon verification of the bank statement and transaction IDs, duplicate charges are processed within 7 to 10 business days back to the original funding account.

2.3 Non-Refundable Scenarios

Refund requests are strictly rejected under the following conditions:

  • Change of mind, personal scheduling conflicts, or lack of personal study time post-enrollment.
  • Requests made after completing the course or after receiving the digital certificate of completion.
  • Suspension or permanent termination of student accounts due to violations of platform terms, pirating content, or unauthorized account-sharing practices.
  • Failure to obtain overseas employment, independent freelance contracts, or visa sponsorships, as our platform provides professional skill development and certification, not guaranteed immigration or income outcomes.

3. Franchise Training Center Terms

  • Franchise Onboarding & Licensing Fees: All initial franchise onboarding fees, regional operational licenses, and center validation fees are strictly non-refundable once an agreement is executed and platform authorization is granted.
  • Portal & Operational Materials: Once franchise administration access, batch management portals, and centralized curricula are unlocked, no fee adjustments or cancellations are permitted.
  • Offline Enrollments: Inquiries or disputes arising from students enrolled directly through physical franchise centers must be resolved by the authorized center management in compliance with society guidelines.

4. Instructor & Course Creator Terms

  • If a student is legitimately refunded due to proven course inaccuracies, missing modules, or platform-side payment errors, the corresponding revenue share credited to the instructor will be adjusted and deducted from their upcoming payout cycle.
  • In cases of verified copyright infringement, plagiarism, or intellectual property disputes regarding an instructor’s material, payouts and sales proceeds will be held pending formal legal review.

5. Refund Request & Claim Procedure

To initiate an eligible refund claim, adhere to the following steps:

  1. Submit Written Notice: Email your request from your registered account email to [email protected].
  2. Mandatory Documentation:
    • Full registered name and primary contact number.
    • Student Identification Number (e.g., OS-2026-XXXX).
    • Course title and platform invoice number.
    • Gateway Transaction ID (TrxID) and payment confirmation screenshot.
    • Clear explanation of the operational or technical issue.
  3. Investigation & Settlement:
    • Our accounts department evaluates all claims within 3 business days.
    • Approved refunds will be disbursed to the original payment channel (bKash, Nagad, or banking gateway) within 7 to 10 business days.

6. Official Inquiries & Support

For questions, escalations, or follow-ups regarding this policy, reach out to our administration:

  • Entity: Overseas Language & Freelancing Skills Development Society
  • Office: L Mollik Complex, Level – 8, 12 Purana Paltan, Dhaka-1000
  • Support Phone: +880 1717-101380
  • Official Email: [email protected]
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