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Privacy Policy

Effective Date: September 21, 2026

Entity Name: Global Skill Lab Language & Freelancing Skills Development Society

Platform URL: globalskilllab.com

1. Introduction & Overview

Global Skill Lab Language & Freelancing Skills Development Society (“we”, “our”, or “the Society”) is an RJSC-registered educational entity committed to protecting the privacy, security, and integrity of all personal data handled across our platform. This Privacy Policy governs the collection, storage, processing, and disclosure of data across all user tiers: Students, Franchise Training Centers, Center Operators, and Instructors/Educators.

By registering, accessing, enrolling, or operating on globalskilllab.com, you acknowledge and consent to the data practices described herein.

2. Privacy Policy for Students / Learners

2.1 Information We Collect from Students

When a student registers, purchases a course, or uses the learning management system, we collect the following:

  • Personal Identifiers: Full legal name, date of birth, gender, and photograph/profile picture.
  • Contact Information: Primary mobile phone number, WhatsApp contact number, and valid email address.
  • Academic & Professional Data: Educational background, language proficiency goals, target migration country, or intended freelancing track.
  • Financial & Transactional Records: Payment transaction IDs (bKash, Nagad, SSLCommerz), invoice records, billing details, and purchased course identifiers. We do not store full credit card numbers, OTPs, or mobile financial service PINs on our servers.
  • Platform Activity & Academic Records: Unique Student ID (e.g., OS-2026-XXXX), course enrollment history, video lecture watch-time, quiz scores, assignment submissions, attendance records, and issued digital certificates.

2.2 Purpose of Using Student Information

  • To manage student accounts and provision automated access to purchased courses.
  • To generate dynamic, tax-compliant PDF invoices, unique Student IDs, and verified completion certificates.
  • To send automated transactional alerts, SMS reminders, and system notifications regarding class updates or order statuses.
  • To verify the authenticity of certificates when requested by overseas recruiters, migration authorities, or employer verification systems.

3. Privacy Policy for Franchise Training Centers

3.1 Information Collected from Franchise Owners / Partners

When an authorized local partner applies for or manages a Training Center Franchise, we collect:

  • Corporate & Legal Identifiers: Trade license, regional registration details, center trade name, and tax identification numbers (TIN/BIN).
  • Authorized Signatory Info: Full legal name, National ID (NID) or Passport copy, contact details, and proof of address.
  • Facility Data: Complete physical center address, square footage, lab computer counts, internet bandwidth specifications, and photos of facility setups.
  • Banking & Financial Records: Business bank account details, settlement records, royalty fee structures, and commission payout logs.

3.2 Terms & Use of Franchise Data

  • Franchise data is processed to draft operational agreements, conduct due diligence, and authorize physical examination centers.
  • Verified center addresses, official phone numbers, and approved center names are publicly showcased in our official Franchise Directory for student orientation.
  • Franchise performance metrics (student retention, pass rates, batch counts) are securely tracked to ensure educational standards meet Society guidelines.

4. Privacy Policy for Center Operators & Administrative Staff

4.1 Information Collected from Center Operators

Center operators are personnel appointed by franchise centers or the Society to manage day-to-day student enrollments, lab supervision, and batch monitoring. We collect:

  • Operator Credentials: Full name, corporate email address, verified phone number, and employee/operator ID.
  • Identity Verification: National ID (NID) copy, proof of employment, and designated managerial authorization letters.
  • Audit Logs & Activity Records: System access timestamps, IP addresses, student registration logs processed by the operator, and offline cash settlement approvals.

4.2 Confidentiality & Administrative Restrictions

  • Operators are strictly prohibited from copying, downloading, scraping, or exporting student data for non-official or personal marketing campaigns.
  • Operator session activities are logged continuously; unauthorized access to student databases or manipulation of attendance/scores results in immediate termination and legal action under regional digital security laws.

5. Privacy Policy for Instructors, Teachers & Course Authors

5.1 Information Collected from Instructors

To onboard and maintain certified educators on our instructor dashboard, we collect:

  • Professional Profile: Full name, display name, professional biography, educational credentials, certifications (e.g., IELTS/JLPT scores), and portfolio links.
  • Verification Documents: Curriculum Vitae (CV), academic certificates, NID/Passport, and previous teaching references.
  • Payout & Banking Information: Bank account details or mobile financial wallets for automated revenue-share payouts.
  • Intellectual Property & Course Assets: Uploaded video curriculum, syllabus outlines, presentation slides, quizzes, and downloadable resource materials.

5.2 Protection of Content & Instructor Data

  • Instructor contact information (personal phone numbers, personal home addresses, banking data) remains strictly private and is never disclosed to students.
  • Video lectures and curriculum assets are protected via platform security configurations to minimize unauthorized scraping or external piracy.
  • The Society reserves the right to showcase the instructor’s public name, photograph, qualifications, and course reviews across marketplace channels to drive enrollments.

6. Data Storage, Security & Automated Systems

  • Infrastructure Security: Data is stored within secure, access-controlled cloud hosting protected by firewalls, SSL encryption, and regular automated security backups.
  • Automated Processing: We utilize server-level webhooks and API endpoints (e.g., payment gateways, SMS gateways, and Google Sheets CRM sync) to streamline order fulfillment without manual data exposure.
  • Restricted Access: Administrative access to databases is strictly compartmentalized based on operational roles.

7. Third-Party Disclosures & Data Sharing

We do not sell, rent, or trade personal data to third-party advertisers. Data is shared strictly under the following operational necessities:

  • Payment Processors: bKash, Nagad, and SSLCommerz for payment validation and IPN reconciliation.
  • Telecommunication Gateways: Certified bulk SMS gateway providers to send transactional alerts and verification codes.
  • Legal & Accreditation Authorities: Regulatory bodies (such as RJSC or lawful enforcement agencies) when formally mandated by applicable national legislation.

8. Data Retention & User Rights

  • Retention Period: Student academic logs, Student IDs, and completion certificates are retained permanently in our archive to allow lifetime certificate authentication. Transactional logs are retained according to standard financial record-keeping laws.
  • Access & Rectification: Students and instructors can view and update their profile data directly via their respective dashboards.
  • Account Deletion / Erase Requests: Users may request account deactivation by emailing [email protected], provided there are no active judicial, financial, or contractual disputes attached to the account.

9. Contact & Data Protection Office

For privacy inquiries, legal notices, or data rectification requests, reach out directly to:

  • Entity: Overseas Language & Freelancing Skills Development Society
  • Address: L Mollik Complex, Level – 8, 12 Purana Paltan, Dhaka-1000
  • Phone: +880 1717-101380
  • Email: [email protected]

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